Nov 152022
Countries: Aruba (The Netherlands), Colombia, Costa Rica, Ecuador, Guyana, Mexico, Panama, Peru, United States of America, Venezuela (Bolivarian Republic of)
Organization: HIAS
Closing date: 27 Nov 2022


HIAS seeks a Technical Advisor, MHPSS, Central America & the Caribbean to support MHPSS programmatic start-up, in addition to overall direction and technical leadership for its’ MHPSS programming in Central America and the Caribbean. The ever-growing complexity of the migratory context in the Americas has highlighted the psychosocial needs of migrant populations, and the necessity for HIAS to develop a MHPSS position focused on the start-up of programming in Honduras and Guatemala while providing technical oversight to the existing MHPSS programming in Panama, Costa Rica and the Caribbean (currently including Guyana and Aruba, from where services are also provided remotely to other North Caribbean Islands). HIAS currently provides collaborative community-based mental health and psychosocial support services (CB-MHPSS) in Ecuador, Colombia, Venezuela, Peru, Aruba, Guyana, Panama and Mexico. The region is home to vibrant networks of support and long-standing efforts to address mental health, and HIAS programming is meant to support rather than replace those efforts.

The Latin American region continues to face the combination of recurrent climate change, socioeconomic and political challenges combined with unprecedent displacement figures and people in need of humanitarian assistance. The extreme poverty rate rose from 81 to 86 million in 2022, while the poverty rate reached 32.1%. Insecurity, organized crime, violence and inflation are on the rise in the whole region, compounded with political instability and polarization of the region, with special concerns in Peru, Venezuela, Colombia, Nicaragua, Haiti, Cuba and Brazil.

CB-MHPSS programming at HIAS includes a focus on individuals, families and communities. The overall goal of HIAS’ Community-Based Mental Health Psychosocial Support programming is for forcibly displaced people and vulnerable migrants to have improved mental health and psychosocial well-being, helping them to access their rights. This goal may be achieved through three key outcome areas: (1) Family, community and social structures, including refugee and host communities and public and private partners, promoting the psychosocial well-being and resilience of women, men, girls and boys; (2) Individuals and communities develop healthy coping mechanisms; and (3) People with mental health and psychosocial problems use appropriate focused care, including referral to specialized care when needed.

Under the overall supervision of the Director, Resilience Programs, and in close coordination with the Regional Technical Advisor, MHPSS, LAC, the successful candidate will provide technical support related to program planning, implementation, monitoring and evaluation, donor diversification and partnership development, and coordination, working in close coordination with country offices, the regional team and M&E teams for NCA. The Technical Advisor, MHPSS, Central America & the Caribbean will ensure quality services are delivered that meet both ethical and global standards and that the programs evolve to meet changing needs and succeed in implementing HIAS Refugee Rights Framework. They will be responsible for ensuring systems are in place to implement evidence-based programs, both within MHPSS and cross-sectorally, supporting opportunities for innovation and building HIAS’ profile in the Americas in the MHPSS sector.

Note, this position can be based in the LAC region, at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin). This position can be based in the LAC region in countries where HIAS has existing operations (Panama, Costa Rica, Mexico, Colombia, Venezuela, Ecuador, Peru, Aruba, Guyana).


  • Guides the development, start-up and implementation of MHPSS programming tailored to the Latin America context (and in particular NCA), including emergency program design.
  • Provides ongoing technical support for mental health and psychosocial support programming to HIAS operations and partner organizations in NCA, including development of Communities of Practice and training materials.
  • Provides technical oversight and field monitoring of the program staff in close coordination with M&E and program managers to ensure high-quality implementation of MHPSS frameworks and tools.
  • Works with country programs to develop and implement staff capacity building plans, both for HIAS staff as well as partner organizations.
  • Shares cross-context learning with program staff across the regions in coordination with the Regional Technical Advisor, MHPSS, LAC.
  • Reviews and shares program-specific tools/resources/curricula and works with countries and HQ to contextualize and adapt global and country-specific materials specific to the dynamics in NCA.
  • Guides strategic programming of MHPSS actions while maintaining strong contacts among MHPSS project teams in country offices and the Regional Technical Advisor, MHPSS, LAC.
  • As needed, contributes to the development of case studies of successes and lessons learned, and other publications to highlight HIAS’ specific areas of expertise and value added.
  • Contributes to positioning HIAS as key actor and partner of choice on MHPSS in NCA, through alliance building, direct response to migrant population and generation of evidence and share critical MHPSS developments and best practices in the Americas.
  • Serves as HIAS’ technical representative in outside regional meetings and academic fora with donors, other non-governmental organizations, inter-agency groups and foundations as requested by the Director, Resilience Programs.
  • Contributes to capacity building to MHPSS staff of key partners and other stakeholders at the regional and national level.
  • Facilitates the development, strengthening and expansion of partnerships with national Ministries of Social Services and Health, pertinent UN agencies, and other relevant stakeholders on MHPSS issues.
  • Supports relevant MHPSS research projects by helping identify the most critical research questions based on HIAS’ MHPSS programming in the region.
  • Contributes to case studies, promising practices, lessons learned and other knowledge-based products to share HIAS’ learning with the broader forced migration field.
  • Supports program monitoring in collaboration with regional M&E and MHPSS project staff, and ensures monitoring data is used to inform programming as needed to ensure high-quality implementation of MHPSS programming.
  • In line with HIAS’ organizational strategic goals, supports the diversification of regional and global funding to support growth of MHPSS programming in NCA.
  • Contributes to the review of technical quality of proposals, including review of technical activities and ensuring alignment to the Refugee Rights Framework.
  • Provides support to regional development staff to mobilize resources in the country offices and alliance building for the development of new MHPSS projects in the Americas and Caribbean including emergency response efforts.


  • Graduate degree in psychology, social work or related field.
  • 4-6 years of experience implementing MHPSS programming in humanitarian settings, and at least 1-2 years acting in an advisory capacity in MHPSS programming, preferably in Latin America and the Caribbean.
  • English and Spanish fluency are both required.
  • Preferred experience working in emergencies or supporting emergency program design.
  • Demonstrated experience in implementation of multi-sectoral response to MHPSS, including (but not limited to) GBV, child protection, legal response and economic inclusion.
  • Knowledge/experience of mental health considerations and best practices related to the treatment for individuals impacted by displacement, conflict, torture, gender based violence and other human rights violations.
  • In depth understanding and practical experience with IASC MHPSS guidelines, in addition to other MHPSS global guidelines and best practices.
  • Demonstrated ability to train staff and implementing partners on MHPSS, including excellent communication and presentation skills.
  • Demonstrated capacity and experience in conducting field level assessments and developing assessment tools, such as questionnaires and focus group discussions.
  • Experience in development of theories of change, including output and outcome level performance measurement indicators and targets related to MHPSS.
  • Collaborative, flexible team player with the ability to think creatively, logically and critically about solutions to gaps in economic inclusion programming.
  • Excellent interpersonal, written and oral communication skills, including the ability to regularly communicate with, motivate and support field-based staff as well as effectively communicate key program achievements and operational challenges.
  • Excellent organizational and problem-solving skills required
  • Up to 40% travel may be required.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.


HIAS stands for a world in which refugees find welcome, safety and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience


HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.


HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

How to apply

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